Terms & Conditions

All customers accessing our website are subject to these terms and conditions. You should carefully read these Terms & Conditions. By ordering or using our products you will be deemed to have accepted them.

Copyright:

No information on this website including fonts, graphics, illustrations, photos and text my be copied, transmitted, amended or reproduced in any form whatsoever without written consent of TearDrop. All of our designs are protected by copyright law and cannot be used for any personal or business use. Our designs cannot be altered, modified, mass-produced or re-sold. Please see our copyright section for more information.

Customer Service:

Our customer service will give you the warm fuzzies in your tummy! We understand how important these life celebrations are and we will do everything in our power to give you nothing but a flawless product…trust us, our magical powers are pretty strong!

Payments:

Payment must be paid in full at the time you place your order. TearDrop accepts Visa and Mastercard payments via web or phone. To provide us with your credit card number over the phone, please call us at 416.710.7432. Our business hours are Monday-Friday between 10am-5pm CST.

Customizations:

Our designs is what separates us from our competitors. We allow a number of customizations to your invites at non-custom prices. We know each couple is unique and no two weddings are the same, and that is how we treat our designs. We think of YOU when designing our whimsical invitations. With all of our designs, you are able to customize the ink colours, font style, wording and of course we change the hair and facial features of the characters to look like you!

We do offer extra customization options for a fee. If you do not like any of the colour options we offer, you may ask for a custom colour for a one-time $30 fee.

If you would like to use a custom font, we will purchase it for you. Prices can range between $20-$50.

If you would like to change the shape, size of the character's bodies, the cost is $150 per character.

If you would like to see more than one version of your card at the same time, there will be an additional non-refundable fee of $30.

If after the first proof you decide you would like to change to a new design, there will be a non-refundable fee of $60.

Restrictions:

We cannot change the background colour of an invitation that has no background colour. We also cannot take graphics from one invitation design and add it to another card.

Different Languages:

We have done invitations in languages such as Chinese, Polish, Spanish and much much more! If the language you require your invites to be written in use the Roman alphabet, there is no extra charge for this customization. However, if you require a language with a different alphabet such as Chinese, Farsi, Japanese etc. the fee is $60. Please remember to send us the exact wording in a pdf or eps vector file.

Proofs:

2-3 business days of receiving your order, we will email you a pdf proof of your invitations. This pdf proof will be secured and no unauthorized printing is allowed. Please remember that colours will appear differently on screen than they will when printed. Also, your home printer is not a reliable source for colour proofing. For more information on this, please visit our FAQ section.

You will receive two complimentary rounds of proofing! Please review your invitation proof carefully as our proofs are custom designed and not automatically generated. TearDrop is not liable for any spelling mistakes or errors made on your invitations and that in approving your final proof you accept responsibility for any errors. If errors are discovered after proof approval, we are required to charge for a reprint.

In the event in which TearDrop has made an error, we will do everything possible to rectify the problem. We do not accept returns as our products are custom printed products. We will however reprint an order if there is a printing error or quality issue. If there is an error in your order, you must contact us within 3 days of delivery. We will send any reprinted stationery via UPS expedited shipping. Our number one goal is to provide you with the most perfectly cute invitations!

Please Note: Items cannot be returned based on colour. Computer monitors are calibrated differently so the colours you are viewing online or on your pdf proof will be different than the actual printed colours. We highly recommend that you order our printed colour swatch to choose your colours.

If you do make use of your two complimentary round of revisions, we will have your next set of proofs to you within 1-2 business days. Once you are super duper happy with your invitation proofs, you must "sign off" on the final digital proof by sending us a formal email stating your name, date and that you approve the proof for print.

If you feel a pdf proof will not suffice, we do offer digital printed proofs available for a fee of $60 per proof plus shipping.

If you require more than the two complimentary proofs, each extra proof hereafter costs $25.

Printing:

Once we have received your final approval, your invitations will be put into production…this is the fun part! Printing takes 5 business days for digital printing and 3-4 weeks for letterpress printing. We will email you once your order is ready to ship with shipping price and tracking number.

Rush Orders:

Our rush fee is 25% on top of the cost of your order. For example, if your order costs $100 and you would like it rushed to you, the rush fee would cost $25.

Re-orders:

If you have placed an order with us and at a later date you realize that you need extra cards you may place a reorder. All you have to do is email us at orders@teardropweddings.com and email us your invoice number along with the quantity you would like to reorder. Please remember we sell our products in quantities of 25, with the lowest you can order of 25. With reorders because we already have your art file on hand, you will enjoy a 10% discount! In addition, we will apply rush processing to your reorder. Processing will take between 1-2 business days before we ship your items.

Cancellation & Postponement:

For all of our products there is a cancellation charge of 35% of your total order if you decide to cancel your order after proofs have been sent. Once your final proof is approved, there are no cancellations and no refunds.

Shipping:

Our standard method of shipping to Canada and the US is UPS. Delivery times are calculated based on a Toronto, Ontario shipping origin. Once your order ships, you will receive e-mail confirmation with a UPS tracking number so that you can track your shipment and make arrangements to receive the package.
Shipping rates are calculated based on the total weight of the items in your order and the location of your shipping address. Rates to Canada can range from $12-$45. Rates to the US can range from $24-$46 and Rates to all other countries range from $40-$150.
Please note that TearDrop is not responsible for any international customs and duties that may be imposed on orders shipped to different countries other than Canada. Please check with your local customs office about rules and regulations.

Do you ship Internationally?

TearDrop welcomes all international orders! We work with clients all over the Universe and love learning about new wedding traditions and cultures! For international shipping, you do have the choice of choosing shipment via UPS or Canada Post. Again, we will contact you once your order is ready for shipment with costs and delivery time. Shipments can take 7-14 days to arrive and can range in cost from $40-$150.

Please note that TearDrop is not responsible for any international customs and duties that may be imposed on orders shipped to different countries other than Canada. Please check with your local customs office about rules and regulations.