PayPal's terms and conditions supercedes any terms and conditions we have listed below in an event of a dispute/claim.
In an event of a dispute/claim:
(1) Our approval process is null and void if a dispute has begun.
(2) Our refund policy will not be applied as PayPal holds the funds in escrow and decide where it goes.
(3) We will provide tracking number to prove that your order has been sent out to you.
Terms & Conditions
All customers accessing our website are subject to these terms and conditions. You should carefully read these Terms & Conditions. By ordering or using our products you will be deemed to have accepted them.
No information on this website including fonts, graphics, illustrations, photos and text my be copied, transmitted, amended or reproduced in any form whatsoever without written consent of TearDrop. All of our designs are protected by copyright law and cannot be used for any personal or business use. Our designs cannot be altered, modified, mass-produced or re-sold. Any illustrations, designs created are property of TearDrop. Please contact TearDrop to buy out or license any artwork.
Our customer service will give you the warm fuzzies in your tummy! We understand how important these life celebrations are and we will do everything in our power to give you nothing but a flawless product…trust us, our magical powers are pretty strong!
Payment must be paid in full at the time you place your order. TearDrop accepts Visa and Mastercard payments via paypal.
Our designs is what separates us from our competitors. We allow a number of customizations to your invites at non-custom prices. We know each couple is unique and no two weddings are the same, and that is how we treat our designs. We think of YOU when designing our whimsical invitations. With all of our designs, you are able to customize the ink colours, font style, wording and of course we change the hair and facial features of the characters to look like you!
We do offer extra customization options for a fee. If you do not like any of the colour options we offer, you may ask for a custom colour for a one-time $60 fee.
If you would like to use a custom font, we will purchase it for you. Prices can range between $20-$50.
If you would like to change the shape, size of the character's bodies, the cost is $150 per character.
If you would like to see more than one version of your card at the same time, there will be an additional non-refundable fee of $30.
If after the first proof you decide you would like to change to a new design, there will be a non-refundable fee of $60.
We cannot change the background colour of an invitation that has no background colour. We also cannot take graphics from one invitation design and add it to another card.
We have done invitations in languages such as Chinese, Polish, Spanish and much much more! If the language you require your invites to be written in use the Roman alphabet, there is no extra charge for this customization. However, if you require a language with a different alphabet such as Chinese, Farsi, Japanese etc. the fee is $60. Please remember to send us the exact wording in a pdf or eps vector file.
What to expect after you have placed your order
Guest book prints: Due to the high volume, we will be processing orders in order of your wedding date. Please contact us if you have any questions.
Orders that require a photo: Once we have received your order, please allow 3 business days for your first proof. We will contact you if there are any other information we need. Please make sure you have named your photo with your first and last name so that we can match you with your photo. Please also make sure the photo is clear and you are facing the camera. Make sure that the photo you submit is the hair style that you would like to use. Changing a hair style after first proof will be subjected to a fee.
Please allow 3 business days of receiving your order, we will email you a pdf proof of your invitations. This pdf proof will be secured and no unauthorized printing is allowed. Please remember that colours will appear differently on screen than they will when printed. Also, your home printer is not a reliable source for colour proofing. For more information on this, please visit our FAQ section.
You will receive two complimentary rounds of proofing (invitations) and one round for guest book prints. Please review your invitation proof carefully as our proofs are custom designed and not automatically generated. TearDrop is not liable for any spelling mistakes or errors made on your invitations and that in approving your final proof you accept responsibility for any errors. If errors are discovered after proof approval, we are required to charge for a reprint.
In the event in which TearDrop has made an error, we will do everything possible to rectify the problem. We do not accept returns as our products are custom printed products. We will however reprint an order if there is a printing error or quality issue. If there is an error in your order, you must contact us within 3 days of delivery. We will send any reprinted stationery via UPS expedited shipping. Our number one goal is to provide you with the most perfectly cute invitations!
Please Note: Items cannot be returned based on colour. Computer monitors are calibrated differently so the colours you are viewing online or on your pdf proof will be different than the actual printed colours. We highly recommend that you order our printed colour swatch to choose your colours.
If you do make use of your two complimentary round of revisions, we will have your next set of proofs to you within 1-2 business days. Once you are super duper happy with your invitation proofs, you must "sign off" on the final digital proof by sending us a formal email stating your name, date and that you approve the proof for print.
If you feel a pdf proof will not suffice, we do offer digital printed proofs available for a fee of $60 per proof plus shipping.
If you require more than the two complimentary proofs, each extra proof hereafter costs $25.
Once we have received your final approval, your invitations will be put into production…this is the fun part! Printing takes 5 business days for digital printing and 3-4 weeks for letterpress printing. We will email you once your order is ready to ship with shipping price and tracking number.
Our rush fee is 25% on top of the cost of your order. For example, if your order costs $100 and you would like it rushed to you, the rush fee would cost $25.
If you have placed an order with us and at a later date you realize that you need extra cards you may place a reorder. All you have to do is email us at firstname.lastname@example.org and email us your invoice number along with the quantity you would like to reorder. Please remember we sell our products in quantities of 25, with the lowest you can order of 25. With reorders because we already have your art file on hand, you will enjoy a 10% discount! In addition, we will apply rush processing to your reorder. Processing will take between 1-2 business days before we ship your items.
For complete custom orders there is a cancellation charge of 50% of your total order if you decide to cancel your order before proofs have been created. Once your final proof is approved, there are no cancellations and no refunds. All other products, you can cancel your order before proofs are created.
Any cancellations for purchases made on bargain sites such as Wedding Channel, Groupon, Steal the Deal, etc. will be subjected to a cancellation fee. We will refund your purchase provided that you are making your refund request within 30 days from the last day of the deal and if we have not started on you illustrations.
Shipping:Please refer to our shipping section. Click here.