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Frequently Asked Questions
1. Do you have a store?
2. Is there a minimum number of cards I must order?
3. What is the largest quantity you offer?
4. How many invitation sets should I order?
5. Do you offer consultations?
6. Can I place a reorder?
7. Do you charge tax?
8. How do I use a promotion code on my order?
9. What payment methods do you accept?
10. What are your shipping method and costs?
11. Do you ship Internationally?
12. Do you offer printed proofs?
13. What are my customization options?
14. Can I print your colour swatch on my home printer to choose from?
15. If we don't like any of your type styles, can we request a custom font?
16. What is digital printing?
17. What is Letterpress printing?
18. How many colours can I choose for my invitation design?
19. Do you offer samples?
20. Can I customize the colour of my samples?
21. Do you print guest names on envelopes and placecards?
22. Do you offer help with wording?
23. Can my invitations be printed in a different language?
24. Do you offer custom designs?
25. Can I use your designs to create other matching stationery?
26. Can I change the orientation and size of an invitation design?
27. I want to print my wedding invitations at home or with a different printer. Will you sell your designs to me?
28. Do you offer e-cards?
29. Do you offer rush orders?
30. What is the process after I have placed my order?
No, we do not have a physical retail store, but you may shop for and order all of our products on our website.
2. Is there a minimum number of cards I must order?
The lowest quantity we offer is 10.
3. What is the largest quantity you offer?
On our website you may find pricing for all of our products up to 300 cards. If you require anything higher than 300, please email us at orders@teardropweddings.com for more information.
4. How many invitation sets should I order?
The general rule is to take your guest list and half it and then add an extra 25%. For example, lets say you have 100 guests, you would then half that amount which is 50 and add 25% which would amount to 25 extra invites; which brings your total to 75 invitation sets.
5. Do you offer consultations?
We only offer consultations via phone for couples ready to move forward with a totally custom design. If you are ordering a design from our existing collections, everything is done via email.
Yes. If you have placed an order with us at a later date and require extra prints you may place a reorder. All you have to do is email us at orders@teardropweddings.com and email us your invoice number along with the quantity you would like to reorder. With reorders because we already have your art file on hand, you will enjoy a 10% discount! In addition, we will apply rush processing to your reorder. Processing will take between 1-3 business days before we ship your items.
Our studio is based in Canada. Therefore, if you live in Canada, HST will be added to your order.
If are lucky enough to live outside of Canada, you don't have to worry about paying any pesky taxes!
8. How do I use a promotion code on my order?
To apply a promotion or coupon code to your order, simply fill out the text field labeled "promotion code" during checkout. One coupon code per transaction.
9. What payment methods do you accept?
We accept PayPal and any major credit cards via PayPal.
10. What are your shipping method and costs?
Please refer to our shipping page.
11. Do you ship Internationally?
We ship all over the world. Please refer to our shipping page.
12. Do you offer printed proofs?
Yes. Digital offset proofs are available for a fee of $60 per proof plus shipping.
13. What are my customization options?
All of our designs are customizable in the type style, ink colours, wording and we do of course change the hair and facial features of the characters to look like you and your fiancé! You will find a selection of our type styles and ink colours here. If you would like to use a custom colour, we offer a one time customization fee of $60. When ordering a custom colour, please supply us the CMYK code or Pantone number. Because we use a 4-colour CMYK printer, we will match the pantone colour as closely as we can. If you do not have access to a Pantone book, you may SNAIL MAIL us fabric or paint swatches. We will match the ink colours to these swatches as closely as we can. Whenever you use a pantone book to supply us with a colour, please remember we use 110lb uncoated textured paper, so the printed colour will change slightly.
If you found a colour you like on a website we cannot accommodate your request of colour matching because of calibration differences. What you see on your monitor may not be what we see. Colours vary from monitor to monitor. Also, we cannot match our colours to a colour printed from your home printer or non-calibrated printers.
14. Can I print your colour swatch on my home printer to choose from?
No, the colours that you see on your home computer or printed from your home printer does not accurately represent our colour selection. We strongly advise that you choose a colour from our printed colour swatch which you may order for $1 (Order here). If you order invitation samples, the colour swatch is free of charge…a woo hoo!
15 .If we don't like any of your type styles, can we request a custom font?
Yes, if you don't like any of the typestyles we offer you may request a custom font. You may give us the font name and we will purchase it for you. An invoice for the font charge will be sent to you.
Digital offset printing offers the quality of traditional offset printing. Digital presses provides high resolution liquid ink. Final printed products feature bright, long-lasting colours. This method provides you with the best print quality for graphics and text on all our paper products.
17.What is Letterpress printing?
Letterpress is the oldest printing method. The process uses metal plates with raised printing areas. The image is pressed into the paper leaving indented text and images.
18. How many colours can I choose for my invitation design?
For digitally printed invitations, you may choose as many colours as you like. However, we do recommend choosing no more than 2-3 colours as the design can begin to look messy.
For letterpresses invitations, we only offer 1-2 ink colours.
Yes! Our samples cost $3.15 + tax (if applicable) and that includes the invitation, response card, envelopes and the printed design on both envelopes. Please click on the "Add sample to cart" button on the specific design you would like to order. At this time we only offer samples on our digitally printed invitations. We do not offer letterpress samples.
It takes 1-2 business days to process your sample order and we ship all sample orders via Canada Post.
20. Can I customize the colour of my samples?
No. All of our samples are pre-printed and we do not at this time accept custom colour requests.
21. Do you print guest names on envelopes and placecards?
Yes. The cost is $3 per envelope/card and we do require you to send us a word or pdf file of all the guest's names and addresses.
22. Do you offer help with wording?
Yes. You may also visit Verseit.com
23. Can my invitations be printed in a different language?
Yes. We have done invitations in languages such as Chinese, Polish, Spanish and much much more! If the language you require uses the Roman alphabet, there is no extra charge for this customization. However, if you require a language with a different alphabet such as Chinese, Farsi, Japanese etc. the fee is $60. Please remember to send us the exact wording in a pdf or eps vector file.
24. Do you offer custom designs?
Yes. Please visit our Custom Designs page for more information.
25. Can I use your designs to create other matching stationery?
All of our designs are protected by copyright law and cannot be used for any personal or business use. Our designs cannot be altered, modified, mass-produced or re-sold. Please see our copyright section for more information.
26. Can I change the orientation and size of an invitation design?
No. All designs were created for that specific size/orientation, and changing it would comprise the design.
No. We do not sell or license our artwork for personal use.
No. We believe that wedding invitations should always be kept personal and sent via snail mail!
Yes! Our rush fee is 25% on top of the cost of your order. For example, if your order costs $100 and you would like it rushed to you, the rush fee would cost $25.
30. What is the process after I have placed my order?
Please refer to our terms and conditions page click here
